You can make a provisional booking either in person or on the phone. This will be held for a period of 1 week, after which time, if no deposit has not been received, the booking will be cancelled.

To confirm your booking we will require you to sign our Order Form, agreeing to our Terms & Conditions, and return this, along with a non-refundable deposit of 25% of the total value of your order. Without this the booking will not be processed. All cheques are to be made payable to D Royle.  No cancellations will be excepted 60 days before the Wedding.

We do offer interest free payment plans for people who would like to spread the cost of their wedding over a longer period of time. We still require a deposit from you of 25% at the time of ordering, but the balance can then be paid in installments over the period leading up to your wedding. You can pay as little or as much as you like each month. You may decide one month that you do not want to pay anything. This is fine and the following month you may choose to pay £20.00 and increase your payments towards the end. All that we ask if that you have paid the balance in full 4 weeks before your wedding.

As many couples book early, in some instances a year in advance for venue dressing services, we are happy to accept an approximate figure in order to ensure your wedding date is secured.   Royles will accept changes/reductions to final numbers up to 4 weeks prior to the wedding date.  Exceptions to this are the special “Venue Dressing Packages” and “Wedding Packages”. No changes can be made to these packages once an order has been received, as these prices have been based on fixed numbers of items being ordered. In the event you change your final numbers, after an order has been placed, we do require written confirmation of any changes in numbers. Telephone messages will not be sufficient.  This is to prevent any confusions/discrepancies on the day.

Royles accept no liability for any guests who fail to turn up on the day and will not refund any un-used/unwanted items. If you have booked Royles to decorate your room, no cancellation will be accepted once the order form has been received and you will be charged in full.

Once a deposit has been paid this is non-refundable and no monies will be re-imbursed.  The balance of your order is due for payment in full 4 weeks prior to the wedding. Cancellations will not be accepted within 3 months or less of the wedding and the full payment must be paid and no monies will be refunded at this time.

 In the event that you wish to cancel prior to this timescale the following percentages will be charged:-

Cancellation within one month of payment of deposit - The deposit is lost but you pay no further monies (subject to the wedding not being within the next 3 months or sooner when you book)

6 Months prior to the Wedding Date – Your Deposit will be lost and we charge 25% of the balance of the order for loss of business.

3 Months prior to the Wedding or nearer – Full amount will be Invoiced.

Following your deposit you are required to pay the balance of your order 4 weeks before the date of your Wedding. We accept cash or cheques only. Please allow 7 working days for any cheques to clear. We will not accept payments by cheque on the day or less than 7 days prior to the Wedding. Royles reserve the right to refuse to set up your function if payment in full is not received as per the Terms and Conditions.

Please ensure that you make your payment on time as late payments will incur an additional 5% daily charge on the Balance Outstanding for each day the payment is late.  If your balance has not been paid in full by the time your wedding/function arrives, Royles reserves the right to treat this as a “breach of Contract” and are not obliged to turn up at your venue.

 Customers presenting payment late, with less than 5 working days must pay the balance in full with cash. Cheques will not be accepted at this late stage. If payment is not received prior to the wedding Royles reserve the right to cancel the booking as a breach of contract.

 For Customers who are choosing to collect the Goods themselves and return them, if payment is late, additional charges will be applied and no goods will be released until the full payment is made and all the funds cleared.

We offer 1 free Consultation, without obligation. We are happy to meet you either at your home, your Venue or at our premises to discuss your ideas. We will then be able to give you a tailored quotation specifically on the items you are interested in. Any further meetings will be charged per hour for our time.

On all orders we add a  Refundable Deposit for the safe return of our linen/products. The charge can vary depending upon the value of the items you are hiring and is normally 20% of the total order value. Should there be any damage to the items that are hired, accidental or otherwise you will loose the deposit to the value of replacing the goods and possibly incur an extra charge which will cover the full cost of the damaged item/s.  Below are the details of our Charges for full replacement costs for items that are lost entirely or badly damaged/stained or burnt.

This is not a full list of all our products but the main ones that are often hired.

The deposit is not refunded immediately, the day after your wedding. Upon the return of the goods we then check to ensure the full quantity of linen and all hired items have been returned safely in full.  Once this has been completed your deposit is sent back to you or you are advised of any damages/losses, i.e. wine spilled on the linen that has not washed out.  We can not always assess the damage before washing as often stains that appear on the covers do wash out.

 As the Hirer you are fully responsible for the safe-keeping of all the items that you hire and your venue/hotel have no liability for losses or damages.  If there are losses/damages and you are not happy with your venue and feel they are responsible, you must take this up with your venue separately as the contract is between yourselves and Royles and your venue has no legal obligation to pay our costs.

Taking Items Home

All of the Items provided to you are for hire only on the day of your wedding and Chair Covers, Bows and Swags are not to be removed from the Venue at the end of the function.  The contract states that Royles will collect the linen from your venue and you will have paid for this service.  Any bows that are taken home, accidentally or otherwise will be charged at the full replacement cost so we ask you to remind your guests that all items must be left for collection.  It is common that guests take the bows home, wrapped around their waist, head or around their bags as they have been using them to entertain themselves. Not only does this mean the loss of monies to you (as this is deducted from your refundable deposit) but it  also affects other people who are hiring the items after you and so please be considerate and leave all the linen behind.

When the goods on hire are collected by or delivered to the hirer the hirer shall inspect the goods and sign the owners delivery note. In the event of shortage or damage the hirer shall endorse the note accordingly at the time of collection or delivery. If the hirer fails to perform any of his/her obligations under this condition, any goods will be deemed to have been collected/delivered in a clean, un-damaged condition. Any person who is not the hirer, who signs a delivery/collection note is deemed to be authorised to do so.

All items are for hire on the day of the wedding. They will be collected at the end of the evening reception or the following morning. Should any items not be ready for collection then you will be charged for additional days hire. You must get written confirmation from Royles if you wish to hire items for a longer period of time.

If Royles do not “dress your room” and the hirer is only wishing to hire the linen, there will be a charge for delivery/collection to the venue. If however, the hirer wishes to collect/delivery the items themselves then this charge will be waived.

Royles charge for the time they are onsite at a venue or for any further wedding co-ordination, after the initial free consultation. The costs in our Brochure are for the hiring of the items and do not include the labour time for us to decorate your room, put up balloons, or put out favours on the tables etc. Royles do charge for turning the room around from a Civil Ceremony to a reception if they are in the same room and it requires our staff to be waiting on site until the ceremony is over. This is a one off cost of £50.00. If they are in separate rooms and can be dressed in the morning at the same time there is no additional charge.

All Stationery and Favours are hand-made; therefore it would help if you could place your order at least 8 weeks in advance. This will allow us to order items that may be out of stock, and print any personalised products. We can however, make up rush orders within a week or two, but you will incur additional charges for express delivery. No reductions to numbers can be made once the signed order form has been received. 

All cakes will also require ordering at least 12 weeks in advance. Again late orders can be done from time to time, but you will be charged.

We will endeavour to match goods you have previously ordered, but occasionally due to circumstances beyond our control, there may be small variations in colour, size and texture. We can not guarantee exact matches. 

All goods in this Brochure are subject to availability. We cannot be held responsible for items that may be out of stock or discontinued by the Manufacturer; in these circumstances we shall try our best to supply an alternative. We reserve the right to alter designs and prices if this becomes necessary.

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